Schedule of Events

We will try to agree a schedule | itinerary of contents of the recording with you. Please note that the contents of that schedule may need adjustment on the day according to any Unforeseen Circumstances.

For events involving Temple or Reception venues, the photographer/videographer(s) movements are sometimes restricted by the priest or pundit, public and general venue regulations: photographing of parts or even all of the ceremony or occasion may be restricted or prohibited, as may the use of artificial lighting. Prime films cannot accept responsibility for limited coverage in such circumstances.

Whilst we do our best to cover all significant events, please understand the venue working environments is non-controlled, un-like studio conditions, where we can control movement, lighting and captures

Whilst we endeavor to use our equipment fully, we cannot be held responsible for non-usage, if event is logistically challenging, limited space or time constraints prevent set up. Providing parking at the venue is client responsibility. If no allocated area is available for Prime Films crew to park and set up, this would cause an inevitable delay which we cannot be responsible for.

Photography

All images sent to client will be edited to color correction and light exposure. We edit the photography, to a high standard to ensure the images are usable. All images are edited in-house and to our own standard practice & procedure. We cannot accept requests to revise photography which deviate from our standard practice and procedure.

Depending on the type of package taken out with Prime Films, the client will receive the photography via a download link, or USB. USB can be re-issued at a cost of £50. On occasions, we reserve the right to retouch select images for promotional use. Extra footage & editing  is charged extra.

Videography

The wedding film presented to the client within 3-4 months, and will be deemed as a final version from the editor of Prime Films. We do not send out Draft Versions. If there is any technical errors detected such as camera shake, wrong sequence of events, miss-spelled text, we are obliged to rectify and correct for free under our wedding film services. Song selection should reach us soon after the event take place, if we don’t hear from you, we will choose what we think is appropriate. Typically we request 5-8 songs to implement into the film.

Any other type of change request such as changing background music, scene cuts, or personalized input from client which is not within our standard editing practice, would be subject to an editor charge (typically between £200 to £400), depending on the amount of work required, where the cost of revision change would be agreed and paid before the revision work takes place. Once revision payment is made, the revised film would be issued within 1 month. Additional footage & editing is charged extra.

Any change requests must be sent to us by email, with exact time and description of error and within 6 weeks of the film being issued to client. We also do not guarantee every change can be made, but the client would be notified during this process, if this occurs. We also do not issue RAW Video data as we are hired to take that data and edit it accordingly to create a film. We ensure use all available and use able footage. We create approx. 1 hour of wedding film 5-6 Hours event. Additional footage and editing, agreed on selected package is charges extra to cover Editing costs. 

Overtime Charges

Once Prime Films and Client agree to a service and contract is issued and booked, based on the number of hours to be covered, any hours thereafter that we are requested to stay, would be charged at our nominal overtime charge of £100 per person per hour. This
payment would need to be settled on the day, or within 1 week of the event.

Postage & Delivery

Digital Delivery has become our standard and most popular method where client is total control of media but  where we post your Discs/USBs by recorded delivery, it is your responsibility to make sure you have downloaded/received/collected your film within 6 months from the wedding day. We do not take any responsibility of your data after that time unless you have informed us in writing by e-mail.

Digital Delivery – Where photos or videos delivered digitally, It is client’s responsibility to download and backup data within 1 month. Online link is temporary, once expired, you will need to pay extra charges for further copies. Please also bear in mind, due to huge amount of data, we can not store for life. Although we try to keep as longer as we can, we are not responsible after 1 year. Any copies required are charged extra provided we still have them.  We typically send you the JPG’s & MP4 files via an online link or USB drive (not both), as part of the service, where you will own the digital copy to use at your discretion. We strongly advise you to backup delivered photos/videos on multiple locations  i-e on PC’s, laptops, hard drives, USB’s, Online storage etc. Keeping data secure is client’s responsibility after it is delivered. We take no responsibility after one year.

Social Media
Depending on packages, we like to produce a cinematic highlights trailer to showcase our work on social media (YouTube/Instagram/Facebook etc.) that’s where we put extra efforts that are not included in your package price. It is a great medium to share your best moments with family and friends worldwide. Although we prefer client’s suggestion on background music but as it goes to our YouTube channel, we have discretion to what suits best to the footage or kind of variety we want to show on our channel. Highlights/Trailer gets uploaded on our YouTube/Instagram/Facebook etc. with all copyrights with us. If for some reason, client do not want the footage to go public, we strictly do not produce highlights trailer. Client has to pay extra charges to cover additional time, costs of post production. Both parties need to agree beforehand on additional charges if they want a highlights trailer that they want to keep private.

If for some reason a client wants to remove content later from our social media or wants to upload video/photo on their own channel, they will need to buy copyrights from us. They are bound to mention credits for our videography/production work wherever displayed. A pre-agreement should be in place.

Please note, we reserve the right to showcase any of our work (public or non public) to potential customers. We are entitled to display/advertise/showcase our work on exhibitions, competitions, private links, magazines or theaters etc. unless privacy terms are agreed in advance.

We reserve the right to publish any of our work (Photos/Videos) on social media, print media, advertising etc. unless agreed in advanced.

Working Hours

Although we make every effort to be at the venue before the agreed time. In case of any delay due to no fault of our own, i.e. any major traffic accident on motorway, adverse weather condition etc, we would not be able to take responsibility as this is unforeseen circumstances, however, we will endevour to make up the time for the event Where Prime Films has to cancel the event, due to circumstances beyond their control the full amount of the deposit and any further payments received will be returned to the client
We also do not take responsibility of décor set up coverage, if the décor people have not completed their work before the guests enter the venue. It is important the client book a reliable and established company, reputable for their efficiency and time management.
This ensures that we can get the shots needed before it is crowded with guests. We require approx. 20 mins of a clear, fully set area before guests enter

 
Complaints

In the rare case where you are unhappy or wish to raise a complaint/concern, we will use all reasonable efforts to deal with any complaint promptly and if the issue is justified and we can remedy, we will do so.

All complaints should be raised by the client directly to Prime Films in writing within 14 days of the occurrence which gives rise to the complaint. Prime Films will consider the complaint and shall provide a response to the client within 14 days of receipt of the complaint.

Communication

It is vital you pass any relevant information to us, before the build up to the big day. We rely on the client to keep us informed on the schedule of events planned, in order for us to know what to expect and how to plan accordingly for capture.

We also request the client provide us with exact times and locations for every part of the day events, as this will reduce any potential confusion and focus more on the work to be carried out

Co-operation work

From time to time, we are hired to work aside another media company operating on behalf of the other partner/family side. As we have no problems with this, the client must be advised that there will not be a controlled environment for capture due to the other company also performing their work, within their operating procedure. We do not accept any responsibility for a non-Prime Film team members in direct view of our captures, and potentially failing a capture of a critical moment. We cannot control their movements, and this should be acknowledged by both Bride/Groom families.